Operations, hotel collaboration and process automation

Oselia, in the hotel’s day-to-day work.

Illustration of a colleague at reception and a traveller with a suitcase, in front of a courtyard.

Handovers and tasks to follow up.

Leave a note for the next shift, assign a task to a colleague and check what has been completed. Communications also remain available in the history.

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Messenger, the whole team in touch

A shared space for all members of the hotel, even between one shift and the next.

Write to colleagues by group and topic, and turn messages that need follow-up into tasks with an assignee and a deadline.

Oselia, department by department.

Front Office

Reception work in one place: handovers between shifts, tasks to follow up and to assign to other departments, the cash desk and end-of-shift reports, guest services and requests. AI helps prepare replies to emails, with no automatic sending.

Guest App

A guest sitting in the courtyard looks at a phone next to a suitcase.

Looks after the hotel’s multilingual mobile portal, where guests consult information and services and send requests to reception.

Housekeeping

A colleague arranges linen on the trolley next to a prepared room.

Organises the daily cleaning: rooms are assigned automatically or manually, based on the staff on duty and the workload.

Maintenance

A colleague with a spanner and a toolbox next to a washbasin.

Jobs are followed from the report to completion, with photos and comments. For extraordinary works, suppliers, quotes, costs and timelines stay under control; for diesel, consumption and the tank’s remaining supply.

SPA

A colleague hands a towel to a guest in a bathrobe near the pool.

A daily calendar for gym, pool and therapist bookings, which checks overlaps and capacity and keeps track of guest requests.

Tailored to your hotel.

Oselia can be customised to the needs of the departments. Together, we define which adaptations to make for your hotel.

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